Event planners and promoters have a lot of different aspects to contend with. Ticketing, marketing, securing the venue, food & beverage, talent relations, merchandise, and security all need to be overseen to ensure the event is successful. One of the most often overlooked aspects of any event is Event Medical Services.
What exactly is Event Medical Services?
Event Medical Services is an on-site medical professional there to render first aid and provide care to your guests AND your event staff before, during, and even after an event. There are many different options and configurations of providing this service ensuring that there is a solution for every event regardless of size and budget.
While Event Medical Services is most often a branch of the Emergency Medical Services it is important to understand that there is a distinct difference between the two.
The Emergency Medical Service providers often follow a variety of stringent sets of “protocols” in their rendering of care. There are State protocols, City protocols, and the protocols of their individual agencies. Often within the layers of protocols the ability for patients to be treated and released is stripped away and providers look to transport most if not all of the patients they get called to regardless of the patient’s desires. Over the years, this type of behaviour has been a contributing factor to the emergency department delays and overcrowding you often read about in health care. The truth is that over time traditional EMS has focused on the Emergency Medical aspect of their name while leaving Service behind.
The Event Medical Service provider while still having the sets of “protocols” to provide guidance in their rendering of care also has an additional mandate in their practice. Take into consideration what the patient wants. While it would seem obvious, it has become a novel idea to place the same or higher emphasis on Service as you would the Emergency Medical aspect.
On the surface, the difference may seem simply philosophical. When implemented it often makes a big difference between guests having a positive event experience despite suffering a malady and them having a double negative experience of their acute medical condition and care that failed to take their wishes and needs into consideration.
Which experience would you prefer for your guests?